We have been addressing the issues of tone in the forums. Experience has taught us that a harsh tone, in replies or counter-replies, is ineffective in the long run. Therefore, we have posted our rules that we expect a respectful, understanding, or at least empathetic tone in all our responses and those of our members. It has been mentioned that an abrasive, forceful method of advice may be best in some cases, but we disagree and have found through the years that it is counter-productive. We have member who just leave and the bunny was not helped. So, we will discourage, or at times delete, all posts and responses that are disrespectful to the OP (original poster), any respondents, or to any Forum Leaders.
Please understand that if a post or reply "disappears", it is because we felt it better for an individual to communicate that fact privately in a Personal Message rather than take on a form of response ourselves that would be in any way publicly humiliating. We hope that this explains some occasional changes to a post.
We have education foremost in our minds. We want the best possible experience for your bunnies, but we also want the best possible experience here for you, our members. Our belief is that if we foster a kind, advisory, accepting and understanding culture, you will learn at your own speed and take what information you find the most helpful to enhance your life with your pet. Though some respond to harsh words, most do not, and leave as a result. That ultimately does not improve anyone's situation. If you find a blunt or harsh approach works, there are numerous websites out there who foster that climate. We do not.
The Forum Leaders, volunteers from around the world, who are scheduled across a week and work in several different time zones, take great care and spend many hours reading your posts, reading your Alerts, reviewing your issues with each other, and coming to thoughtful decisions on how to respond. Sometimes they reply to your posts right away, sometimes it takes careful review involving everyone. Nothing is arbitrary or ignored unless that is a well-reasoned decision. We realized that you are unaware of the hours spent behind the scenes on the issues you bring up.
We work to provide you with the best information and options possible. First and foremost, we like to let other members reply to your questions with their own knowledge and advice before we add to their responses, as we have found that they are knowledgeable members. Many are new bunny owners, and experienced members can be enormous help. But not by insulting or disrespecting someone who has no knowledge of the myriad ways to care for and love a bunny. If you have a beneficial bit of advice to offer, please do so with respect and kindness. If the OP doesn't take your advice, be patient and refrain from arguing. The knowledge you imparted may have just helped a lurking member who does find it helpful. What NO ONE finds helpful is an insulting, abrasive, hurtful manner of addressing either the OP or the person who took the time to write out a reply. And that will not be tolerated on this forum. Others, possibly. But not here.
Thank you for allowing us to explain what these special Forum Leaders do on your behalf. No one loves bunnies, and bunny owners, as much as we do.